Type:Redde Northgate
Location:Home-Based
Salary:Up to £60,000 pa
Location: Home Based
Salary: Up to £60,000 per annum
Contract: Permanent
Hours: 37.5 hours, Monday-Friday

We have an exceptional opportunity to join our vibrant, rapidly evolving company as Business Systems Manager, developing and delivering an application roadmap to support strategic business targets through technical innovation and digital innovation.

What will you do?
As the Business Systems Manager in our Applications team, you will work in close partnership with both IT peers and senior operational stakeholders to support our Auxillis business with the continuous improvement of their core systems, including Proclaim. You will be an Agile advocate, adept at stakeholder management skills and a naturally confident communicator and collaborator with all colleagues.

As line manager and mentor to a team of 10 Application Developers, you will play a key role in the delivery of our aim to continually enhance customer experience, upgrade usability for colleagues, and deliver efficiencies for the business. Seen as a Subject Matter Expert by your IT Management peers, your thorough understanding of software development methodologies, insightful marketplace awareness and supplier management expertise will help guide operational decisions.

This is an exciting opportunity to have a significant impact on how we work, how the business develops and how successful we can be. Ours are busy, constantly evolving environments and with your insight and direction you will be able to influence, shape our business growth and future success. A key player in transforming the way software development evolves within the Group.

What’s in it for you?
Salary- Up to £60,000 reflecting your experience and specialist knowledge.
Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!
Pension- Aviva 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.
Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.
Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

About you
• You’re a technically accomplished Development Manager with knowledge of a wide range of systems, applications and interfaces gained in high-tempo and critical technology operations.
• You have sound working knowledge of systems development and deployment, IT strategy and planning underpinned by a thorough knowledge of Scrum / Agile Methodologies and possibly ISO27001 and/or ITIL
• You have a successful track record of managing relationships with third party suppliers, against service, development and commercial commitments.
• You’re an effective and enthusiastic line manager able to drive results and deliver improvements by establishing clear objectives with your team.
• You hold strong diplomacy skills, able to build positive stakeholder relationships and influence with senior key decision maker audiences, continuously driving progress and overcoming challenges.
• Exposure to either an insurance, accident management, legal or financial services environment would be highly beneficial but not essential.

About us
Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.

Be part of our future
If you would love to join our team as a Business Systems Manager, we encourage you to find out more. Apply today!

Type:Redde Northgate
Location:Home-Based
Salary:Up to £75,000
Location: Home Based
Salary: Up to £75,000 per annum
Contract: Permanent
Hours: 37.5 hours, Monday-Friday

Are you looking for an opportunity to play a key role in the Technology team responsible for designing, implementing, and transforming infrastructure services for a FTSE 250 business? It’s a really exciting time to join us here at Redde Northgate, as we launch ‘Project Connect’ which is focussed on creating a single group architecture. You will have the opportunity to use your experience in migrations and expertise within your technology area to really make a difference and get the group businesses to a common set of infrastructure services that will drive the business story over the next 3 to 5 years.

You’ll have migration experience in your kit bag and expertise in designing scalable, secure and resilient platform services in multiple infrastructure disciplines. As well as being someone who thrives on technical challenge and a drive to see the journey through to the end. This is going to be quite the ride over the next 2 years! Our journey is going to be challenging and at times chaotic, but we’re determined to get there and believe in the journey. If this sounds like the next step you’ve been looking for, we’d love to hear from you.

What will you do?
As the Technical Architect your primary focus is the technical designs of our common infrastructure platforms, ensuring the technology employed in the designs delivers the agreed service and performance. This includes security, scalability, and availability, all of which are integral to all platform designs.

You will technically lead assigned projects and provide infrastructure designs for business solutions delivered through change services, including developing and maintaining an infrastructure roadmap for all infrastructure components, and embracing technology development where appropriate to ensure a robust, scalable, and innovative technical architecture.

As part of the technology team, you will provide subject matter expertise in several areas, with a focus on Microsoft Office365 and Active Directory in private and public clouds with associated tool sets and security best practices.

What’s in it for you?
Salary- Up to £75,000 reflecting your experience and specialist knowledge.
Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!
Pension- Aviva 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.
Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.
Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

About you
• 5 years+ demonstrable experience of working in an architecture and design function for a large and complex business group including the management of a reference architecture components.
• Knowledge of Microsoft O365, Active Directory Federated Services, Azure AD Connect.
• Demonstratable experience of designing and leading migrations to Office365 with a key focus on Microsoft collaboration (Email/Skype/Teams) and security components (Azure MFA, SSPR, Hello for Business).
• Demonstrable experience in designing scalable, secure, and operationally supportable infrastructure service platforms comprising hosting platforms, backup services, storage platforms, identity platforms, and security platforms.
• Demonstrable experience in designing and leading migrations of Line of Business applications and services from on-premise to on-premise or on-premise to cloud.

About us
Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.

Be part of our future
If you would love to join our team as a Technical Architect, we encourage you to find out more. Apply today!

Type:Redde Northgate
Location:Darlington
Salary:Up to £25,000 pa
IT Service Desk Analyst
An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.
Redde Northgate Plc is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management and vehicle data.

Role Purpose:
To enable an effective IT support service by acting as a single point of contact for all IT issues, queries and requests across the Redde Northgate businesses. Taking the initial contact from the customer base and ensuring through a process of triage whether to resolve at first contact or assign to a team for resolution.

As a Service Desk Analyst you will:
• Receive and log all customer contacts via multiple channels ensuring all detail is captured and entered accurately into the ITSM tool where required.
• Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry.
• Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues.
• Where appropriate, use personalised decisions and actions to add value by resolving the customer’s enquiry at the point of contact.
• Provide timely and accurate updates to tickets.
• Maintain a high standard of customer service throughout all interactions.
• Create support documentation and knowledgebase articles.

About you:
• You have a customer focussed approach, where the user experience is at the forefront of what you do.
• You can demonstrate a passion for providing excellent customer service.
• You’re able to take a logical approach to fault finding and problem resolution.
• You have a “Can Do” attitude and are results driven.
• You’re confident in engaging and challenging across all levels.
• You have an eye for detail and be able to multitask effectively in a fast-paced environment.

Joining us as a Service Desk Analyst, we can offer:
• A proven induction training programme and a personalised development plan with ongoing support from your manager and peers.
• A competitive salary of up to £25,000 per annum, supported by some great benefits including pension scheme, discounted gym memberships, mobile phone contracts and motoring products.
• A great work-life balance, working 37.5 hours per week with weekends and evenings are worked on an on-call rota basis (after initial training), attracting a healthy allowance.

Be part of our future
If you think you have what it takes to be a great addition to our front-line IT team here in Darlington, apply today!

Type:Redde Northgate
Location:Home-Based
Salary:Up to £35,000 pa
Location: Darlington with flexible working
Salary: Up to £35,000 per annum
Contract: Permanent
Hours: 37.5 hours, Monday-Friday

We have a fantastic opportunity to join our vibrant rapidly evolving business as an Identity & Access Management Team Lead. Working as part of our wider IT Operations Management team, you will lead the IT identity and access management team to deliver an effective user access administration support function, ensuring that requests to create, update or remove user account and information access are carried out within a controlled and compliant framework.

Your key responsibilities will include:
• Management of a team of 6, who are responsible for all access requests (joiner, mover, leaver, email, distribution lists, AD Audits etc).
• Supporting the service desk triage team with ticket handling as required.
• Ensuring all actions and activities are logged and auditable.
• Supporting the Governance, Risk and Compliance function with audit and access reporting.
• Developing and maintaining procedures, work instructions and knowledge articles for the IAM function.
• Handling customer issues directly as transferred from the service desk.
• Providing Subject Matter Expertise to IT colleagues in relation to user administration and user security enquiries.

What’s in it for you?
Salary- Up to £35,000 reflecting your experience and specialist knowledge.
Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!
Pension- Aviva 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.
Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.
Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.

About you
• First and foremost, you are experienced in identity and access management.
• You are people centric, have experience of managing a team or remote and office-based staff and are comfortable managing key stakeholders.
• You are proactive, detail orientated, and process driven.
• You have a high level of experience in 1st, 2nd, and some 3rd line IT support.
• You have experience of implementing IAM technologies, such as AD manager.
• You have good working knowledge of ITSM Tools.
• You’re experienced in data management and reporting.
• You will ideally have some Asset management and Device lifecycle experience in order to assist the Device team and cover where required.

About us
Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.

Be part of our future
If you would love to join our amazing IT Team as an Identity & Access Management Team Lead, we encourage you to apply today!

Type:Redde Northgate
Location:Home-Based
Salary:Up to £65,000 pa
Home based
Salary: £55,000 - £65,000 + generous car allowance
This is an exciting opportunity to join our vibrant, rapidly evolving business as an IT Senior Developer (BizTalk/.Net). You will undertake design, development, unit and system testing, deployment and support of quality software solutions to meet the Group’s operational and business requirements, thereby enabling maximum business benefit.
Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle, and a constituent of the FTSE 250 Index. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs and other customers across seven key areas: vehicle rental, vehicle data, accident management, vehicle repair, fleet management, service and maintenance, vehicle ancillary services and vehicle sales.

Main duties and responsibilities
• Plan individual work, highlighting priority clashes to the Project Manager / Business Analysts and reporting status regularly within projects and through line management.
• Work as a member of a cross-functional project teams. Input to maintaining and improving the development standards, code templates, processes etc. This also includes estimating tasks, workload planning, tracking status and providing status reports.
• Deliver the above to agreed delivery dates, highlighting issues which may prevent completion well in advance.
• Assist colleagues to resolve any issues that may prevent delivery of individual tasks.
• Work with Business users and Business Change teams to identify issues and solve problems.
• Play an integral role during identified phase handovers, for example, from development through deployment, working with the testing resources in ensuring that the changes are fit for purpose, and preparing documentation as required where appropriate.
• Assist the Application Architect and other teams as required, for example, assisting with database changes, conceptual designs, estimating work, detailed specifications and trouble shooting.
• Ensure deployed applications are suitably configured and scaled for production purposes.
• Recommend and implement configuration changes in deployed software, in partnership with Infrastructure Services teams, to ensure system SLAs are met.
• Code, document, unit test, system test and bug fix software solutions based on requirements and agreed processes and methods.
• Perform code/design reviews/system testing of peers work to ensure processes, methods and standards are being followed, and communicate required changes to them and their line manager.
• Actively participate in developer meetings. Champion the continual improvement of development standards and tools. Prepare and present new ideas regarding standards or coding practice.
About you
• Proven ability in analysis, design, development, deployment and support of business application systems.
• Object oriented technology and modular design.
• Development Methodologies (Waterfall, Agile).
• Ability to write technical documentation to a high standard.
• Demonstrable experience working on Biztalk Server.
• Thorough understanding of integration fundamentals.
• Good understanding of BizTalk architecture.
• Hands on experience on BizTalk orchestration, maps, schema, pipelines, receive port, send port.
• BizTalk administration knowledge
• Hands on experience of enterprise integration design patterns like pub-sub, message routing, aggregator, scatter & gather etc.
• Good understanding of different message formats like XML, JSON, EDI, etc.
• Hands on experience on complex XSLT.
• Hands on experience on different connectors like File, S/FTP, Http, SMTP, Service bus, SQL, etc.
• Proven skills in .Net (C#/ASP) Development and full-stack web-development experience using:
• ASP.Net MVC5, TypeScript & Javascript, Entity Framework, HTML & CSS, XML, MS SQL Server

As an IT Senior Developer (BizTalk/.Net), we offer:
• A competitive starting salary, plus generous car allowance with excellent benefits
• The chance to join a talented team as a senior member to grow with and learn in
• The opportunity to join a unique, fast-paced FTSE 250 business
• A proven induction and development plan, with ongoing support from your line manager and wider team

Be part of our future
If you would love to join our dynamic team as an IT Senior Developer (BizTalk/.Net), we encourage you to apply today!

Type:Redde Northgate
Location:Home Based
Salary:Neg
Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs, and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management, and vehicle data.

About the Role
To undertake design, development, testing, deployment, and support of quality software solutions to meet the group’s operational and business requirements, thereby enabling maximum business benefit.
When asked, perform code/design reviews on peers' work to ensure standards are being followed and suggest alternative solutions/approaches.
The Application Developer will have a high degree of expertise in analysis, programming, data access/retrieval, and problem-solving.
The Application Developer has knowledge and experience of multiple development toolsets but may focus on one or two to an advanced level.
The Application Developer understands more than one system they support but may focus on one or two to an expert level.

What you must do
• Plan individual work, highlighting priority clashes to the Project Manager / Business Analysts and reporting status regularly within projects and through line management
• Work as a member of a cross-functional project team. Input to maintaining and improving the development standards, code templates, processes, etc. This also includes staff training, estimating tasks, workload planning, tracking status, and providing status reports
• Deliver the above to agreed delivery dates, highlighting issues that may prevent completion well in advance. Assist colleagues to resolve any issues that may prevent the delivery of individual tasks
• Work with Business users and Business Change to identify issues and solve problems.
• Assist other teams as required, for example, assisting with DB changes, conceptual designs, estimating work, detailed specifications, and troubleshooting.
• Ensure deployed applications are suitably configured and scaled for production purposes.
• Recommend and implement configuration changes in deployed software, in partnership with Infrastructure Services teams, to ensure system SLAs are met
• Out of hours application support duties when required
• When unable to resolve issues, using initiative to highlight in a timely and appropriate manner
• Code, document, unit test, system test, and bug fix software solutions based on requirements and agreed processes and methods
• Perform code/design reviews/system testing of peers work to ensure processes, methods and standards are being followed, and communicate required changes to them and their line manager
• Actively participate in developer meetings. Champion the continual improvement of development standards and tools. Prepare and present new ideas regarding standards or coding practice
• When in contact with the wider business, reflect the IT department as a service provider, supporting and helping the business to achieve its aims
• Take personal responsibility to keep up to date with current regulatory and legal compliance requirements of Group activities

To be successful in this role you need
• Case Management System knowledge - Eclipse Legal’s Proclaim Development would be an advantage
• Exposure to RDBMS concepts
• Experience in developing software solutions in a structured programming language
• Excellent written and verbal communication skills including the ability to write technical documentation to a high standard
• Excellent analytical and problem-solving skills
• Good planning skills
• Positive, pro-active attitude
• Insurance/Accident Management/Fleet Management/Debt Recovery industry experience (Desirable)
• Working within a call center environment (Desirable)
• Previous experience of working in a regulated environment and understanding of compliance and legal regulations (DPA, AML, etc.) (Desirable)

You will enjoy some fantastic benefits too. For instance:
• Competitive salary
• 33 days holiday in bank holidays
• Contributory pension scheme
• Life assurance
• Free eye tests and a variety of discounts with local businesses

Type:Redde Northgate
Location:Home Based
Salary:Neg
We are looking for an experienced Group IT Information & Cyber Security Manager to join the IT GRC team who will ensure plans and activities in work reflect wider strategic priorities and communicate effectively with senior leaders to influence future strategies. You must actively build and maintain a network of colleagues and contacts to achieve progress on shared objectives.
About the Role
At ReddeNorthgate we operate in an exciting, fast-moving environment, and working in the IT tower provides numerous opportunities to make a difference with no two days are the same.

Your role, which is home-based, will be to drive forward and shape the information security culture, controls, and processes. Operating in an information security risk framework on a group-wide basis promoting our Information Security and Cyber capability with appropriate policies, standards, and guidance.
You will act as a key member of second-line support for security-related processes including risk. Strong Technical Knowledge and Experience in Information / Cyber Security is a must.

Responsibilities of the role

Your duties in this role will be,
• Ownership and accountability for designing and implementing the security framework.
• Identifying security risks across the Group recommending remediations and working with risk.
• Act as inward-facing SME for InfoSec and Cyber Security Matters in the IT tower, however operating across the entire Group.
• Provide leadership, vision, and direction to the wider stakeholders in all aspects regarding security, governance, risk, and compliance.
• Management and consultation with the organization to promote a progressive and sustainable Cyber Security program.
• Partner with senior stakeholders to drive effective management of cyber and information security, risk and compliance with policies, and applicable regulatory requirements.
• Multitasking skills, capable of managing multiple tasks/projects and BAU activities.
• Communication skills, capable of explaining complex information security requirements using clear and unambiguous language with business audiences, alongside demonstrating influencing and negotiation skills.
• Advise Head of Group IT GRC on risk and control issues and provide practical recommendations to ensure risks are appropriately managed.
• Provide design advice on new systems and projects to ensure Information Security controls and principles are followed.
• Management of the Vulnerability Scanning and Penetration Testing program.
• Co-Ordinate response to deal with critical vulnerabilities.
• Conduct access control reviews.
• Develop in-house Incident Security Monitoring and Response Procedures
• Implement and Configure Security Information and Event Monitoring
• Technical support and management of certifications such as ISO27001, CE, PCI DSS
• Management of Information Security and Cyber Risk Register and Controls
• Demonstrable experience of working in an operational security services function ideally within a large and complex business group.
• Be a self-starter, be able to successfully prioritize and manage multiple complex tasks and work well under pressure with limited supervision both individually and at times, with other team members.
• Excellent organizational and time management skills.
• Excellent analytic and reports skills.
Requirements
• Strong Technical Knowledge and Experience in Information and Cyber Security.
• Knowledge within Cloud-Hosted infrastructure.
• Understanding of Cyber Threats, Malware, and Social Engineering techniques.
• Excellent communication skills to both technical and non-technical stakeholders.
• Ideally hold some of the following: CISM, CISSP, CISA, or CRISC Qualification.
• Experience with ISO 27001 Practices.
• Experienced in PCI DSS compliance and certification processes.
• Experience in Cyber Essentials.
• Ability to manage multiple projects.
• Experience within both Mid-Range and Larger Scale Corporate Environments

About ReddeNorthgate
Redde Northgate Plc is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs, and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management, and vehicle data.

You will enjoy some fantastic benefits
• Competitive salary
• 25 days holiday, plus 8 UK Bank Holidays
• Home Based
• Contributory pension scheme
• Life assurance
• Free eye tests
• Variety of discounts with local businesses

Type:Redde Northgate
Location:Darlington
Salary:up to £37,500 plus company car/ car allowance
Assistant HR Business Partner

Location: Darlington with UK wide travel



We have a really exciting opportunity to join our HR Operations Team as the Assistant HR Business Partner, based in our Darlington office with UK wide travel.

The Assistant HR Business Partner will support the HRBP’s across the HR Operations function to deliver a professional and proactive HR service that fully supports the business objectives of the ReddeNorthgate Group. The role will act as the core business support to the HRBP’s enabling them to leverage the services, systems and expertise of the broader Group HR function to deliver business outcomes.

Working closely with key stakeholders you will support the HR Business Partners to manage disciplinary and grievance meetings, absence and welfare and subject access requests. You’ll also be responsible for supporting the day-to-day operational aspects of HR within your business area such as: Employee Relations, Performance Management, Absence Management, Recruitment, Learning & Development, Reward & Recognition.

You’ll be part of a bigger HR team with customer service embedded at its core and a vision that together we are One HR. You’re passionate about the impact that great HR services can make, with a good all-round understanding of what it takes to make a big impact. You’re a self-starter and carry an unshakeable can-do attitude. You’re great at working on multiple projects from brief to completion, while instilling huge confidence in those you work with by being totally ‘on it’.

You’re resilient, with high levels of personal accountability and a drive to be exceptional – you’re not interested in average (because we’re not either!). You’re ready to impress our leaders and their teams with your super sharp organisational skills and HR expertise and collaborating with colleagues is second nature.

This role will require travelling to sites across your area 2 to 3 days per week.



About you:

You will have proven experience working in a HR role dealing with employee relations queries
You will be ideally level 5 CIPD qualified or equivalent, but consideration will be given to those with previous HR experience
You will have strong influencing skills at all levels and ability to build effective relationships, with excellent communication and collaboration skills
Proven ability to collaborate and deliver business outcomes as part of a team, taking ownership of issues and delivering successful outcomes.
Analytical, systems and design thinking with an ability to measure impact of interventions across the business to identify return on investment and benefit realisation.
Prepared to provide constructive challenge and able to deal straightforwardly and honestly with challenging situations
Objectively analyse and evaluate multiple sources of evidence to create insight, identifying sources of bias, trends, themes and connections
Knowledge of people development, recruitment and employee relations as well as current advances in people and culture change
Proven ability to manage multiple timescales and deadlines for multiple stakeholders.



As Assistant HR Business Partner, we offer you:

A rewarding salary, reflecting your experience and knowledge.
Attractive employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
An exciting opportunity to build a new way of working, where you can really make your mark.
A supportive, like-minded peer group of HR and People specialists all aiming for the same goal.


Be part of our future

If you would like to join our friendly HR team as an Assistant HR BP we encourage you to apply today for an immediate consideration by clicking on the link below:
https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNYwzo8ae4zwcydCLuIge4OFSFShQd_e3uW2Y5SDlEqcRh3ueZXTIXOEXMRt-dlfKro

Type:Redde Northgate
Location:Huddersfield
Salary:£35,000
Learning & Development Adviser


Location: West Yorkshire with UK wide travel
Salary: £35,000 per annum plus company car/car allowance and other company benefits

Contract: Full-time/Permanent



This is a fantastic opportunity to join our vibrant, rapidly evolving business as a Learning & Development Adviser, supporting the L&D team in the delivery of a high performing and impactful learning and development service to the Redde Northgate Group, with a particular focus on FMG and FMG Repair Services.



Reporting directly to our Senior L&D Adviser, you will successfully take ownership of training needs across the business. Working in close partnership with senior business-leaders, operational managers, HR colleagues, etc. you will take responsibility for designing and developing a range of learning solutions that facilitate and encourage high performance for every employee at across the Group. You will achieve results by collaborating on daily basis with a range of internal and external stakeholders across a variety of departments to support our business.



What’s in it for you?

Salary- Up to £35,000 reflecting your experience and specialist knowledge

Annual leave- 23 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.



About you

First and foremost, having a relevant professional qualification and experience in fast-paced, corporate environments, you will be able to demonstrate your specialist knowledge and skills in the development and delivery of training in the classroom, virtually, and through other digital platforms
You will be passionate about developing others, and are able to communicate clearly and accurately with all internal and external stakeholders
You will need to be confident in planning your own schedule to deliver multiple pieces of work to meet tight deadlines
Strong interpersonal and influencing skills with a high level of digital proficiency and technical ability, including the ability to produce complex training and evaluation data
Ability to work collaboratively with business leaders and manage stakeholder expectations.
Up to date knowledge of Learning / Training best practice and educational / academic developments and legislation


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider.


Be part of our future

If you are seeking an exciting opportunity to help shape a business and the people in it, support key strategic projects and deliver continuous improvement programmes, which have a significant impact on how we work and how successful we can be, we encourage you to apply today for an immediate consideration by clicking on the link below

https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNaddrY-9vvo6EFqNK6RfM8-bsgIGaZNSE-Bkgyfq7Hpvbvjhg3h2hzSxOKxZi-exjs

Type:Redde Northgate
Location:North of England
Salary:£30,000 plus company car/car allowance and other company benefits
Job Title: Talent Facilitator (L&D)
Location: North of England with UK wide travel
Salary: £30k plus company car/car allowance and other company benefits

Due to recent growth and expansion of Redde Northgate Group, an exciting opportunity has arisen for an experienced Learning and Development professional to join our organisation in capacity of Talent Facilitator. As part of the Learning & Development team you will report directly to the Talent Lead and work in close collaboration with other L&D colleagues and business leaders to design, deliver and evaluate learning solutions for the business across all stages of the employee learning cycle, with particular focus on apprentice and graduate schemes.
The role of Talent Facilitator is key in supporting our organisational strategic goals and upholding our core values through the provision of learning and development opportunities for staff.

Redde Northgate, a FTSE 250 company, was formed in early 2020 following the successful merger of Northgate Plc and Redde Plc, to become the UK’s foremost integrated mobility solutions provider.

Duties and responsibilities:
• To devise, facilitate and evaluate learning and training programmes to support the work of the Talent team across Apprenticeships, Graduate Schemes and the Redde Northgate Talent Management Framework.
• To establish, support and adapt learning pathways of Redde Northgate graduate programmes and apprenticeship programmes for existing staff, including providing Coaching and Mentoring support, where required, to managers, graduates and apprentices in support of the talent agenda.
• To assess capabilities, identify gaps and ensure improvement plans are executed effectively.
• To work with the Talent lead to design and deliver blended learning solutions
• To apply evidence-based learning theories to ensure employees get the best out of their development opportunities.
• To support new and existing employees throughout their programs to improve their skills and knowledge
• To contribute to maximising the effectiveness of the functionalities within the ‘Redde Northgate Academy as an integrated and blended learning approach for supporting Talent initiatives across the wider Group.
• To assist the Talent Lead in providing accurate and timely reports, collating activity data and MI, evidencing ROI and the value of the Talent function / L & D to the business.
• To assist in the design, facilitation, and evaluation of a range of learning initiatives, including Leadership and Management, Coaching and Mentoring, soft skills training, etc
• To work collaboratively with business leaders to identify solutions to support their service area needs.
• To engage with HR colleagues and contribute to HR project work, where Talent learning solutions are required.
• To support the wider L & D Team to work with external bodies, such as the Chartered Management Institute, (CMI), in the ‘recognition’ of internal courses and the facilitation of externally recognised qualifications.
• To facilitate learning and development interventions for our workforce
• To help create a coaching culture in the organisation
• To monitor how effectively learning has been transferred to employees within the relit of the Talent function.
Essential Skills:
• Strong interpersonal and influencing skills with a high level of digital proficiency and technical ability.
• Highly developed administrative skills, with a passion for timely, clear efficient data capture and reporting.
• Ability to work collaboratively with business leaders and manage stakeholder expectations.
• Up to date knowledge of Learning / Training best practice and educational / academic developments and legislation.
• Having a relevant professional qualification and/or experience, the ideal candidate will be able to demonstrate their specialist knowledge and skills in the development and delivery of training in the classroom, virtually, and through other digital platforms.
• You will need to be confident in planning your own schedule to deliver multiple pieces of work to meet tight deadlines.
• It is important you are passionate about developing others, and are able to communicate clearly and accurately with all internal and external stakeholders

As Talent Facilitator, we offer you:

• A rewarding salary, reflecting your experience and knowledge.
• Attractive employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
• An exciting opportunity to build a new way of working, where you can really make your mark.
• A supportive, like-minded peer group of L&D and HR specialists all aiming for the same goal.
• Ongoing professional development and training



Be part of our future

This is an exciting opportunity for an L&D professional to join a progressive and high-performance organisation. If you would like to join our friendly L&D team, we encourage you to apply today for an immediate consideration by clicking on the link below:

https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNb-RT7-A576Exo1WwnUX8QeqStg8b8eI-yOp3U8e0Uy1vME8or8Jd29-TbDUbuF9r0

Type:Redde Northgate
Location:Home Based
Salary:£33,000.00 - £43,000.00 Per Annum
IT BI Developer


Location: Home Based
Salary: £38,000 - £47,000 per annum

Contract: Permanent
Hours: 37.5 hours, flexible working



We have a rewarding opportunity to join our growing Group IT function, working as an IT BI developer in our Business Intelligence & Data Tower.



What will you do?

Reporting to a Business Intelligence Development Manager, you will work as part of a remote, home-based team to deliver multiple projects across the business. You will use your design and development skills to deliver BI solutions on the MS SQL server stack, delivering incremental value through agile BI methodologies. We are making strategic steps in to cloud BI, and we will offer learning opportunities via a structured personal development plan to get you up delivering value as quickly as possible with hands on delivery. As a team we are looking to transform our BI landscape capability, so we’ll need people who are flexible and up for the challenge.



Responsibilities will include:

Managing current ETL/SQL and future estate code using Visual Studio Team Services (VSTS), Azure Data Flows or other suitable product(s)
Writing relational and multi-dimensional database queries
Ensuring current SQL Services and BI reporting tools are optimally configured for BI solution
Monitoring, troubleshooting and isolating performance issues in the BI solution and act to prevent recurrences
Ensuring adherence to all development standards and protocols including change management, code review, documentation, and testing
Developing solutions using warehousing methodologies and best practice.
Advising internal customers on how best to leverage available data for consumption


This is an excellent time to join our IT Team as you will play a key part in shaping our business and the people in it, if you’re looking for a varied and interesting role where you can gain invaluable experience, look no further!



What’s in it for you?

Salary- Up to £47,000 reflecting your experience and specialist knowledge.

Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.



About you

You’ll be passionate about data engineering, manipulating data to allow the business to build reports and make decisions.
You will be able to demonstrate skills in data tools and BI theory and design.
You may have proven experience in BI development and ETL.
You will have extensive knowledge of the SQL language.
You will have a good knowledge of the Microsoft BI product stack (SSIS, SSMS, and SSRS) and some Azure knowledge would be desirable.
Good team working skills and clearly communicate solutions to both technical and non-technical people in the business
You’ll have excellent troubleshooting, problem solving and critical thinking skills


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. Group IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.



Be part of our future

If you would love to join our team as a BI Developer, we encourage you to find out more. Apply today via this link! : https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNYMMqOWLD7FAeuhTjvU0P_ftiTjZ5wYwNwbgX0yHiwgZCzOm5PVyaMqE2AndjWFHa4

Type:Redde Northgate
Location:Home based
Salary:Up to £58,000 per annum
Location: Home Based
Salary: Up to £58,000 per annum

Contract: Permanent
Hours: 37.5 hours, flexible working



We have a fantastic opportunity for a talented Development Team Lead join our vibrant, rapidly evolving business, responsible for providing leadership, direction, and vision for a team of highly skilled developers focusing on bespoke software applications which are critical to the continued operation of the business, while delivering complex internal system development projects across a variety of products and technologies.



What will you do?

Working closely with Redde Northgate group businesses transformation team, you role will primarily be to support our FMG business by ensuring the structured and coordinated planning of your team’s development based on business requirements.



As our Development Team Leader, you will be responsible for leading, developing and coaching your team, and sharing knowledge about both internal business systems and software development concepts. You will have a high degree of expertise in analysis, programming, data access/retrieval and problem solving.



Your technical background and a high degree of expertise in analysis, programming and problem solving will ensure you can offer the support and guidance required being able to support your team of developers at code level.



What’s in it for you?

Salary- Up to £58,000 reflecting your experience and specialist knowledge.

Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.



About you

You’re a technically accomplished Senior Developer looking to become a Team Leader or existing Team Leader looking for a new challenge, with knowledge of a wide range of systems, applications and interfaces gained in high-tempo and critical technology operations.
You’re a natural leader, able to drive results and deliver improvements by establishing clear objectives with your team.
You have proven ability of analysis, design, development, deployment, and support of business application systems, including modular design.
You’re experienced in .Net (C#/ASP) development and have full-stack web-development experience including the use of ASP.Net MVC5, TypeScript, Javascript and MS SQL Server.
You have experience in leading and managing the delivery of system/software development projects in a structured environment.
You have strong interpersonal skills, are an effective communicator, and able to engage with people at all levels across the business, building solid relationships.
You will be able to plan, organise and prioritise your workload to meet deadlines and manage multiple projects.
You’re able to write technical documentation to a high standard and are well-versed in development methodologies including Agile.


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. Group IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.



Be part of our future

If you would love to join our team as a Development Team Lead, we encourage you to find out more. Apply today via our link : https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNZoJ491dMcK82hGOb0jYmBynfX3a_P6QN7cBNobWuv-Cf1lIQvwTFImyeziXflE1vA

Type:Redde Northgate
Location:Darlington
Salary:£22,644
Our company
Redde Northgate Group of Companies is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs, and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management, and vehicle data.

An exciting opportunity has arisen to join the Accounts Payable Team as a Front Office Clerk, this is a newly created role to work across the functions of Auxillis, Northgate, ChargedEV, and FMG RS. This is a key role in managing our suppliers and working closely with internal departments to ensure the timely delivery of payments to suppliers for authorised work and goods.

The role
As a P2P Front Office Clerk, you will work as part of a busy Accounts Payable Team, ensuring that queries are dealt with promptly, stakeholder relationships are maintained, departmental training needs are identified, and contribute towards process and procedure improvements.


Your duties will include;

• Regular travel to Bath and some ad-hoc visits to our other offices when required
• Daily management of the Auxillis Vehicle Purchase process & payment, learn entire AP process in GP/RQL to adopt best practices & processes across the group
• Daily Management of the Charged EV purchase ledger process and payment of invoices via Hubdoc & Xero
• Identify and execute cross-functional AP department training needs, across all Business Units
• Daily management of the Query Management process and system, maintaining the company’s payable ledger
• Responsible for Key Supplier reconciliations, manual invoice approvals, and timely payments
• Identification of Business and P2P training needs relating to P2P processes
• Building stakeholder relationships across the business to educate them in the P2P function to develop long term effective relationships and drive improved business process change
• Optimising and streamlining AP processes to provide smarter working methods across the entire group


What you'll need to succeed
You must be a team player who is able to work within a fast-paced environment with attention to detail to different processing systems and complete tasks accurately within set timescales. You are confident and possess excellent communication skills to deal with high volume and sometimes complex queries. Continuously look at ways of improving processes and supporting team members with their training requirements. You must have previous experience working in a similar role and be at an intermediate excel level.


What you'll get in return
In return, you will be given a competitive salary. The role is hybrid working with 2 days in the office and 3 days remote, this is not contractual and can change to 5 days in the office at any time. The hours of work are 37.5 per week with flexible start and finish times.


What you need to do now
If you are interested in this role and feel that you have the relevant skills, we are looking for then please get in touch to discuss this opportunity further!

Type:Redde Northgate
Location:Bath
Salary:£22,644
Our company
Redde Northgate Group of Companies is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management, and vehicle data.

This is an exciting opportunity to join the Redde Northgate Accounts Payable Credit Repair Team as a Front Office Clerk.

As one of the pioneers of the credit hire market, we have rapidly grown to become the market leader in the provision of credit hire credit repair, replacement vehicle services, and related products. With over 30 years of experience, we have led the way in developing and providing services to motorists involved in non-fault accidents ensuring they remain mobile, have their vehicle repaired, and obtain compensation for losses and costs. We provide services on behalf of many of the UK’s largest insurer, broker, and automotive brands, including claims management, vehicle replacement, and repair services, personal injury management, and insurance products.


The role
To ensure timely processing of Credit Repair invoices/credits, remittance advice, case management invoices/credits, financial report reconciliations, resolution of queries, stakeholder management, and continuous review and improvement of Credit Repair processes


Your duties will include;

Daily management of the Credit Repair Integration process and system (including Query Management) maintaining the company’s payable ledger
Responsible for Key Supplier reconciliations, manual invoice approvals, and timely payments
Identification of department Credit Repair Team training needs, ability to manage and prioritise own workload
Optimising and streamlining Credit Repair specific AP processes to provide smarter working methods
Building stakeholder relationships across the business to educate them in the Credit Repair specific AP function to develop long term effective relationships and drive improved business process change

What you'll need to succeed
You must be a team player who is able to work within a fast-paced environment with attention to detail to different processing systems and complete tasks accurately within set timescales. You are confident, have strong attention to detail possess excellent analytical skills to deal with high volume and sometimes complex queries, and be a good communicator with the ability to manage escalations, queries, and complaints with constructive communications with all levels of stakeholders. Continuously look at ways of improving processes and supporting team members with their training requirements. You must have previous experience working in a similar role and be at an intermediate excel level.

What you'll get in return
In return, you will be given a competitive salary. The role is currently working on a flexible basis with 2 days working in the Bath Office and the remainder of the week working from home, please note that this is not contractual and could change to 5 days office working at any time. The hours of work are 37.5 per week with flexible start and finish times.

What you need to do now
If you are interested in this role and feel that you have the relevant skills, we are looking for then please get in touch to discuss this opportunity further!

Type:Redde Northgate
Location:Darlington
Salary:£37,000.00 - £43,000.00 Per Annum
IT Desktop Manager

Location: Darlington
Salary: £37,000 - £43,000 per annum
Contract: Permanent
Hours: 37.5 hours


We are looking for an experienced Desktop Manager to oversee our devices team to provide exemplary service to our users.


What will you do?
As our IT Desktop Manager, you will provide support for all desktop infrastructure related issues, while researching/developing new technology and creating tools to support desktop client services. You will have excellent interpersonal and conflict management skills and will ensure that our users receive professional and efficient technical support. Alongside managing a team of 6, you will be responsible for managing ticket escalations and resolving any technical issues that arise.


Responsibilities will include:

Leading a team of Desktop Analysts ensuring they provide a first-class IT service.
Delivering on key projects that will help the business provide an improved service for our colleagues.
Oversee the ordering of new equipment for all businesses.
Being involved in the prototype process of new equipment.
Ensuring customer service excellence by monitoring tickets on our ticketing system and reviewing customer feedback.
Establishing, managing and measuring quality processes and implementing mechanisms for continuous improvement with a focus on the complete physical life cycle of End User Hardware.
Developing and documenting processes and procedures for desktop analysts to reduce the number of IT environment related issues with the product.
Designing and implementing end point technology solutions.
Operational responsibility for endpoint management.
Defining strategy for the design of endpoint image.
Contribute to overall asset management of devices.
Patching and 3rd party application management on endpoints.


This is an excellent time to join our Group IT Team as you will play a key part in shaping our business and the people in it, if you’re looking for a varied and interesting role where you can gain invaluable experience, look no further!



What’s in it for you?

Salary- up to £43,000 per annum, reflecting your experience and specialist knowledge.

Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.



About you

You’re a strong, resilient leader who thrives in a fast-paced environment and ideally you will have experience of managing devices across multiple sites/businesses
You have knowledge of Windows Desktop applications; various operating systems such as Windows 7 and 8; Windows 10 as well as Server 2008 R2 and Server 2012R2 are a plus.
You can demonstrate expertise in the management and support of Microsoft Active Directory Domains, Microsoft Office, Office 365, and common productivity applications.
Knowledge of wireless networking components and terminology; Familiarity with Cisco,


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. Group IT is at the heart of our business, and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.


Be part of our future

If you would love to join our team as an IT Desktop Manager, we encourage you to find out more. Apply today via our link: https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNYMmsYVex2ZKzoKPDBsa05pDiA2cjDpO_IOj1LRj33SQ0gzvBKsOLenYTSctpoMlz8

Type:Redde Northgate
Location:Darlington
Salary:£40,000.00 - £45,000.00 Per Annum
IT Service Desk Manager


Location: Darlington
Salary: £40,000 - £45,000 per annum

Contract: Permanent
Hours: 37.5 hours



We have a unique opportunity to join our growing Group IT function working as an IT Service Desk Manager, responsible for the daily operations of the Service Desk and Identity and Access Management teams.



What will you do?

Reporting to the Head of Group IT Operations & Service, you will drive the success of the Service Desk and Identity & Access Management teams by working closely with the respective Team Leaders, representing the team when interacting with other stakeholders, dealing with escalations, and helping to ensure that the service desk is constantly developing and improving.



Responsibilities will include:

Delivering and maintaining a responsive, professional service culture to ensure that the user base receives a first-class service
Performance management, as well as development of the service and working practices
Ensuring that adequate support capacity is provided during the required hours.
Ensure that team members adhere to internal processes and procedures, including escalation procedures and respond immediately to any customer complaints.
Direct Management of all Service Desk resources, measuring and monitoring operational performance through
Key Performance Indicators (KPI) – ensure that the services consistently meet and exceed expectations and SLA’s.
Responsible for all communications to the business during planned and unplanned system downtime
Instil and mature an ethic in the Service Desk team that emphasises the need to resolve reported user incidents at the point of entry, within the agreed SLA’s and to the highest professional standards of customer service
Understand the customer’s perception and satisfaction levels of the Service Desk experience


This is an excellent time to join our Group IT Team as you will play a key part in shaping our business and the people in it, if you’re looking for a varied and interesting role where you can gain invaluable experience, look no further!



What’s in it for you?

Salary- up to £45,000 per annum, reflecting your experience and specialist knowledge.

Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.



About you

Experience in Service Desk team management and service delivery in an ITL environment.
Ability to manage demanding customer requests in a fast-paced environment.
Strong leadership skills to develop and motivate a technical team.
Experience of working on 1st and 2nd Line IT Support Service Desk.
Accuracy and a close attention to detail.
Team player – understands the importance of collaborative working.
Experience of coaching and mentoring team members.
Experience in implementing new processes and process improvements.


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. Group IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.



Be part of our future

If you would love to join our team as an IT Service Desk Manager, we encourage you to find out more. Please follow our link to apply: https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNYLfG6r8GBsmGo41DKfga2l7NnUgJIiSY69FWUi_W126UlK-JZR0s5Kc-G9AYUPrZo

Type:Redde Northgate
Location:Chesterfield, S43 3LJ.
Salary:£23,000 - £28,000
Customer Resolutions Coordinator
Location: Chesterfield
Salary: £23,000 - £28,000 (DOE)
Working Pattern: 40 hours/ week, Monday-Friday

We have an exciting, newly created opportunity for an experienced Customer Resolutions Coordinator to join our team and become part of one of the UK's fastest-growing industries. As our Customer Resolutions Coordinator, you will be responsible for handling customer queries ensuring they all receive a full, high quality, and timely response that delivers the best outcome.

ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charging installation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.

About you
• You are a self-starter, independent and innovative
• You’re hard-working and thrive off providing excellent service for your customers
• You are environmentally conscious, with a passion for the EV industry
• You’re eager to develop and progress your career in a fast-growing industry

Responsibilities
• Being the first point of contact when a complaint is reported to ensure it is acknowledged and assessed quickly and effectively
• Escalating issues to different areas of the business as per process ensuring the relevant stakeholders are included
• Coordination of responses from other areas to deal effectively with complaints
• Arranging and leading relevant meetings, formatting written responses
• Engaging with and managing responses on Trustpilot
• Developing and monitoring NPS
• Maintaining management of all complaints records to ensure files remain organised and give a full audit trail of all communications
• Proactively manage own caseload, ensuring all complaints are handled within required SLAs from receipt to conclusion

Required qualifications/ experience
• Proven track record of providing excellent customer experience & managing customer complaints and resolutions
• Excellent verbal and written communication
• Experience in working autonomously and across different business functions
• Honest, focused and committed to delivering the highest levels of customer service
• Desirable - familiarity with working with SLAs
• Desirable - familiarity with ticketing systems like Jira
• Desirable - familiarity with FCA requirements

As a ChargedEV Customer Resolutions Coordinator, we offer:
• A competitive salary of up to £28,000 per annum (DOE)
• 25 days annual leave (plus bank holidays)
• Great prospects in a growing business
• Excellent opportunities for professional development

Be part of our future
If you would love to join our dynamic team as a Customer Resolutions Coordinator, we encourage you to apply today!

Type:Redde Northgate
Location:Darlington
Salary:£21,000.00 - £25,000.00 Per Annum
IT Service Desk Analyst

An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.

Redde Northgate Plc is the leading integrated mobility solutions platform providing services across the vehicle lifecycle. The Company offers integrated mobility solutions to businesses, fleet operators, insurers, OEMs and other customers across six key areas: vehicle rental, vehicle disposal, vehicle ancillary services, repairs, accident management and vehicle data.



Role Purpose:

To enable an effective IT support service by acting as a single point of contact for all IT issues, queries and requests across the Redde Northgate businesses. Taking the initial contact from the customer base and ensuring through a process of triage whether to resolve at first contact or assign to a team for resolution.



As a Service Desk Analyst you will:

Receive and log all customer contacts via multiple channels ensuring all detail is captured and entered accurately into the ITSM tool where required.
Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry.
Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues.
Where appropriate, use personalised decisions and actions to add value by resolving the customer’s enquiry at the point of contact.
Provide timely and accurate updates to tickets.
Maintain a high standard of customer service throughout all interactions.
Create support documentation and knowledgebase articles.


About you:

You have a customer focussed approach, where the user experience is at the forefront of what you do.
You can demonstrate a passion for providing excellent customer service.
You’re able to take a logical approach to fault finding and problem resolution.
You have a “Can Do” attitude and are results driven.
You’re confident in engaging and challenging across all levels.
You have an eye for detail and be able to multitask effectively in a fast-paced environment.


Joining us as a Service Desk Analyst, we can offer:

A proven induction training programme and a personalised development plan with ongoing support from your manager and peers.
A competitive salary of up to £25,000 per annum, supported by some great benefits including pension scheme, discounted gym memberships, mobile phone contracts and motoring products.
A great work-life balance, working 37.5 hours per week with weekends and evenings are worked on an on-call rota basis (after initial training), attracting a healthy allowance.


Be part of our future

If you think you have what it takes to be a great addition to our front-line IT team here in Darlington, apply today by clicking on the link below:

https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNa_ZxGPXwCJ-Uawi2RIV4jVq8m_1r4CL2ELrrZdmZBuEuKiB4xs-eURNa6TwTdV_b4

Type:Redde Northgate
Location:Home based
Salary:£28,000 – £35,000 Per Annum
IT Test Analyst


Location: Home based
Salary: £28,000 – £35,000 Per Annum

Contract: Permanent
Hours: 37.5 hours



We are looking for a dynamic IT Test Analyst to join our recently formed Group IT team in the provision of application maintenance and support services, either directly to users of the systems or to service delivery functions.



What will you do?



As an IT Test Analyst, the support you provide typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Testing often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as database administration or network support.



Test Analysts also take an active role in the change process, undertaking assistance in system capabilities and scoping, while performing testing capabilities throughout the test cycles.



Responsibilities will include:



Ownership of test artefacts including scope definition, test scripts, reporting metrics and exit documentation, while acting as a custodian of the technical expertise and overall management of the application (e.g. Microsoft CRM).
Helping to plan, implement and maintain a stable application environment and ensures that required resources and expertise are in place to design, build, transition, operate and improve the IT service and supporting technology.
Engaging with specialist technical architects and designers, as well as specialist maintenance and support staff.
Scheduling the work of User Acceptance staff, while ensuring all work is carried out and documented in accordance with required standards, methods and procedures.
Supporting and maintaining procedures and tools for the correct recording and progressing of requirements.
Ensuring that appropriate test tools are available and staff are supported to use them, and that adequate documentation for the applications supported is available and up to date.
Ensuring that requests for support are properly logged, assigned and responded to.
Monitoring performance of the test activity, reporting on its effectiveness and taking action to remedy deficiencies.
Initiating action, by systems development staff or software suppliers, on the development of system enhancements to overcome known problems or further fulfil user requirements.
Accepting new releases of applications software from systems development staff or software suppliers and undertaking testing roles during the change process.


This is an excellent time to join our Group IT Team as you will play a key part in shaping our business and the people in it, if you’re looking for a varied and interesting role where you can gain invaluable experience, look no further!



What’s in it for you?

Salary- up to £35,000 per annum, reflecting your experience and specialist knowledge.

Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!

Pension- Aviva 5% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Professional Development- We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.



About you



Ideally you will be ISTQB Foundation Level Certified or studying towards the qualification
You will have a background in developing test cycle definition, with the ability to manage a test cycle and co-ordinate system users to effectively execute change testing.
You will be proficient in the application of automated systems to the support of specific business functions or processes.
You will be proficient in the application of automated (software) tools which enable selective access to information held within some form of database or "data warehouse".
You will be familiar with risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider. Group IT is at the heart of our business and we continuously review how we deliver our services, the innovation opportunity we provide and our overall approach to the demands of our growing, corporate business.



Be part of our future

If you would love to join our team as an IT Test Analyst, we encourage you to find out more. Apply today!

Type:Redde Northgate
Location:UK wide
Salary:£40,000 with company car/ car allowance and other company benefits
IT Procurement Manager / Buyer

Location – UK wide

Salary up to £40,000 + company car/car allowance + company benefits

Full time, permanent position



We have an exciting opportunity for a procurement professional / Buyer in the Indirect Costs area to join the Procurement team here at ReddeNorthgate.



Role overview



To support the IT Category Manager in the procurement of IT, Telecoms and technology related goods and services , and further to procure a variety of “indirect” goods and services, across HR, Marketing , Finance as required.
The role will involve the tendering, negotiating and setting up supply agreements and managing supplier performance.


Key responsibilities and duties



To support the IT Procurement activity as well as leading on Indirect Procurement areas.
To review expenditure, identify cost reduction opportunities and deliver savings through the appropriate methodology: tendering, negotiation, supplier management, service enhancement, internal controls etc.
To run RFP/tender processes, analyse responses with stakeholders, submit costed proposals and transition suppliers
To develop category product and service expertise through market research and internal analysis, to optimise products and services utilised within the business.
Execute sourcing strategy in line with best practice and needs of the business.
To manage suppliers, set up reporting and KPIs and ensure that the service received matches or the requirements of our business
To find and implement ways to improve supplier service and reduce costs
To find and implement ways of evaluating cost improvements
To respond to branch and business needs by identifying the best supply/supplier options
To develop strong and effective internal relationships with all levels of the business to ensure that business requirements are reflected within contractual documentation.


Person spec



Essential

Educated to Degree level or equivalent employment experience
At least 3 years relevant Procurement experience.
Previous demonstrable experience in the Procurement of Indirect goods and services.
Driving licence and willingness to travel when required
Track record of savings achievement
IT skills and use of Excel, Powerpoint.
A proactive “can do” approach
Good team player, flexible and effective support to his/her colleagues
Effective persuasion and influencing skills
Effective negotiation skills



Desirable

MCIPS – or working towards
Working legal knowledge of supply contracts


What’s in it for you?

Salary-up to £40,000 per annum plus company car or car allowance
Annual leave- 25 days plus bank holidays and an extra day off to celebrate your birthday!
Pension- Aviva 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.
Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme


About us

Redde Northgate was formed in early 2020 following a successful merger, bringing together a broad mix of market-leading operating companies to become the UK’s foremost integrated mobility solutions provider.


Be part of our future

If you are interested in this opportunity and hold the relevant skills, please apply today for immediate consideration.by clicking on the link below:
https://app.vacancy-filler.co.uk/salescrm/Careers/CareersPage.aspx?e=LMo8nnTwYNY0SXlt0F_qh4s2FR-r8Z4MLZF7RUpyP3TC36GMxRp0ZKJxTNXk3PVVUxays5h_ods